Firstly, I would like to laugh as I heard an interview from the idiot that created Girls gone wild that the pr0n industry needs a bailout... I dont see how as it helps generate more PC repair jobs than any other industry.. Now on to the main part of this topic.
As March rapidly approaches, I will be working on the details of an online Customer Service Bingo... If I do this right and people play thru the day, I may award prizes to the winner. Prizes may be small, and I may end up advertising with sponsors, but I think it should produce fun times.
So here goes. My first winner of the stupid customer lottery. A daily drawing where the most dumbass or asinine caller gets to have parts of our conversation re-broadcast in a fashion that my bosses, who may be monitoring my activites will not get me in trouble.
45minutes into a call from a customer in an area affected by mother nature.
" I want my services working now."
"Ma'am, as I have explained for the last 30 minutes, I cannot get any technicians out with a schedule I can give at this time. I can set a tech, but I cannot even come close to telling you when they will get there."
"I don't like your attitude, I want to talk to your ****ing supervisor right *****mn now!"
"Ma'am, regardless of my attitude, my supervisor is going to tell you the exact same information I just gave you. You are going to get credit when you services are restored, and rest assured that the techs will be out to restore your service once the feeder cables in your neighborhood are repaired."
"I want to talk - TO - YOUR - SUPERVISOR!"
"Right now Mrs. Customer, you are starting to play the Mommy/Daddy trick. You do not like the answer you are getting and want something different from daddy. I am not going to let you talk to my supervisor because I dont want to trouble you with the same issue I have spent 30 minutes explaining to you."
*customer hung up*
Got a better story, please follow up with a comment.
See ya!
Thursday, February 19, 2009
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2 comments:
Well, most of my calls have been pleasant.
But it was fun telling you about the illiterate man who needed help troubleshooting his $300 blackberry.. then yelled at /it/ quite frequently because /it/ didn't go where he told it to go.
I had another good one today, while we were waiting for the phone to load after taking out the battery.
Denys: "So where are you at?"
Me: "Iowa"
"Iowa?! I thought there was just a bunch of corn there!"
"Well... we have pigs too..."
lol rachel! this is chris btw
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