Steps to deal with...

This is my self-help guide to you on how to deal with several of lifes major issues.

1. TSFTOG. Too smart for their own good. These people are generally indicated by the confident useage of technical terms, jargon and a general knowledge of systems. However this has a dark side. In your efforts to communicate with said individual, they generally respond with "Huh?!" "What?"

Solution: Reset equipment and get off the call as fast as possible. If you stay on the call any longer than absolutely necessary ^{(formula: (((time/2)*stupid factor)*0)=Time to hang up!} {stupid factor is equal to the number of technical words used in the opening description of the problem} Warning. DO NOT stay on this call any longer than it takes to solve the issue, probable issues that arise from such calls are, high blood pressure, frequent need to scream, and general feeling of stupidity.

2. Believes everything is someone elses fault. These people you just cannot reason with. They are stubborn and refuse to do anything you ask of them because they have done it all 10 billion times before and regardless of what you ask them to do, they think that its all your fault and want credit for it.

Solution: If they are calling from a VOIP, reset the thing and go on to the next call. Obviously its someone elses problem to them, so make it someone elses problem for you.

3. Smart enough to be dangerous. These individuals should be handled with care. They are prone to explosive outbursts including swearing, demanding supervisor, and combinations of both. Most calls are just fine until you request something of them, then they just go off.

Solution: Treat the explosion with sugar, remain calm and do not give in to their demands. The issue is under all probablilites something as simple as resetting their router. So, bear the brunt of this attack and then ask if they still want to speak to a supervisor.

4. Techies. We all know who they are, a specialized individual who knows alot about one thing and absolutely nothing about anything else. These individuals will speak to you in terms you understand, but they do not know what you are talking about. They, generally, are pretty easy to get along with and are willing to learn what you want to teach them, however, DO NOT spend more time than necessary on the phone with them and do not divulge any information that they may latch on to and use against the next tech they talk to.

Solution: use the Walter principle (Jeff Dunham) "Get yur shit and get out!" These guys will waste your time like no other.

I hope these tips help you.