So, here it is, boiled down to two basic concepts. Figure out a way to go home early, probably at the cost of a write-up(6 months probation), knowing that I am going to have to come back and do it all over again the next day, or bite my tongue and let these self-serving wastes of fresh air spew their hatred for the company that provides them a service that they requested and frankly dont need and therefore is considered a luxury, give in to their demands of credit, satisfaction and give them a general sense of well-being and the knowledge that they can successfully bully the luxury company in to giving them what they want.
Now, I dont need my bank, I am perfectly capable of storing my money at home in a safe, and using cash as necessary, but I dont call them up getting pissy with them demanding tons of personal satisfaction when a check bounces, or their drive-up is closed, or a teller cant help me resolve an issue. Then again, I am not one of these types of people that grew up being the bully at school, knocking down the smaller kids and taking their lunch money either.
So, from now on, the next time I hear any of the following phrases from a customer I am going to help them in the corosponding manner.
"I think I will call someone else if I cant get better service" - "Okay Mrs. Jones, let me transfer you to the correct department so that we may facilitate that request."
"I think I deserve credit for 2 months for my services being down!" - "Okay Mr. Smith, I can certainly help you feel that you are getting the satisfaction you deserve, but your account shows that you are 45 days past due, would you like to make a payment to bring your account to current so that I may apply that credit?"
"You people should get out here right now and fix this, I run a business from my home and I am losing thousands of dollars every day. I need my internet right now!!!" - "I am sorry Mrs. Choi, I am unable to facilitate that request, I can schedule a technician to come out, but I have to let you know that the turn around time is 24-72 hours." (then I schedule it for the longest period possible)
"You people just have a problem serving black people is that it?" - "Ma'am, I am black."
So, there you have it. From now on that is all I am going to be doing. As much as I can for as little stress as I can. No more are these people going to harass me and bully me and cuss at me.
And Mr. Customer, you dont like it, you can kiss my pale, cratered, white ass.
Monday, October 20, 2008
Subscribe to:
Post Comments (Atom)
2 comments:
Ma'am im black... I about hit the floor. i can just imagine the reaction from the cust, PRICELESS!
When I was a mortgage collector, I got used to telling people to stick it when they asked for credit, that carried over to this job, however I got so sick of it especially when a lead said to just give them credit for something stupid. After that I stopped caring and if someone asked for credit I just gave it to them but only for the period involved. The way I see it is, oh boy heres your $3 dumbass, go buy a candybar and gtfo my phone.
Post a Comment